State post bureau： do a good job in adjusting the fee of courier brother to protect the rights and interests of courier group

Cctv newsAccording to WeChat official account, the State Post Bureau, recently, some express delivery companies have adjusted their terminal fees one after another. Responsible comrades of the Market Supervision Department of the State Post Bureau were interviewed on related issues.

1. Recently, major express delivery companies have increased their distribution fees. How do you evaluate this practice?

Recently, some express delivery companies have put forward plans to adjust and increase the terminal delivery fee one after another, which is supported and affirmed by the State Post Bureau. The terminal payment is directly related to the salary income of the courier brother, and directly related to the vital interests and legitimate rights and interests of the courier brother. In order to implement the spirit of the important instructions of the Supreme Leader General Secretary on caring for the courier brother, not long ago, the Ministry of Transport, the State Post Bureau and other seven departments jointly issued the "Opinions on Doing a Good Job in Safeguarding the Legal Rights and Interests of the Courier Group", which put forward policies and measures such as "urging enterprises to maintain a reasonable level of terminal fee distribution, ensuring basic expenses for terminal delivery, and ensuring the basic labor income of couriers".

Last week, the State Post Bureau gave administrative guidance to major express delivery companies, urging them to implement the spirit of the Opinions on Doing a Good Job in Safeguarding the Legal Rights and Interests of Express Delivery Groups. The guidance required enterprises to attach great importance to safeguarding the rights and interests of express delivery personnel, clarify responsibilities, formulate plans and refine measures; Moderately adjust the level of courier payment and gradually establish a reasonable payment mechanism; Cancel unreasonable fines, improve the assessment mechanism, and curb "escrow by penalty"; Ensure the production safety of couriers and carry out the "four noes" management action in the workplace; Resolutely rectify illegal charges in rural areas to meet the service needs of residents in rural areas; Maintain network security and stability, improve the joining system and improve the emergency handling mechanism; Improve the level of social insurance, sign labor contracts with employees according to law, and standardize the use of labor dispatch. Enterprises are required to conscientiously implement the main responsibility, immediately rectify the problems, highlight key points, act quickly, seize the opportunity to transform and upgrade, and ensure that the rights and interests of the courier group are guaranteed.

In the past two days, some express delivery companies have announced that they will raise the terminal payment fee, which is a concrete action to implement the relevant requirements of the Opinions of the seven departments on Doing a Good Job in Safeguarding the Legal Rights and Interests of Express Delivery Groups, and is a pragmatic measure to effectively guarantee the reasonable income level of express delivery brothers, which reflects the positive attitude of enterprises in safeguarding the legitimate rights and interests of express delivery groups. The postal administration not only observes what it says, but also observes what it does. It is hoped that enterprises can implement the adjustment of distribution fees and really fall on the courier brother, so that the courier brother who works hard in the front line can really benefit. At the same time, enterprises should adopt more and better methods, establish a more reasonable profit distribution mechanism, and earnestly safeguard and consolidate the healthy development of the industry.

2. What is the significance of increasing the distribution fee for the protection of courier rights and interests, terminal stability and even the healthy development of the industry?

Express delivery industry is a labor-intensive industry, and courier is the foundation of express delivery industry. It is these courier brothers who run around every corner of cities and villages all year round, rain or shine, obscurity, hard work and hard work that ensure that our users can use convenient courier services, and that the scale of China’s courier business has been ranked first in the world for seven consecutive years. Recently, some express delivery companies have lowered their operating costs by lowering their terminal fees, which makes it difficult for express delivery brothers to reach a reasonable income level, resulting in a tight balance of express delivery networks. Appropriate adjustment and rational return of distribution fees are conducive to safeguarding the rights and interests of courier groups, maintaining industry stability and promoting healthy development.

First, it helps to maintain industry stability. The courier group has a strong work intensity and difficult working conditions. The courier brother is most concerned about the income problem. It is the most basic and key factor to safeguard the rights and interests of couriers to ensure a relatively stable income and achieve more work. If the income cannot be maintained at a reasonable level, it will be difficult for the team to be stable, let alone the stability of the express network, which will eventually damage the development foundation of the enterprise and affect the sustainable development of the industry. This fee adjustment will help to strengthen the confidence of couriers, stabilize the employment team and consolidate the stability of the industry. Second, it helps to promote the high-quality development of the industry. In recent years, the terminal payment has been declining year after year, which has affected the service quality and the normal benefit distribution mechanism. Through the moderate adjustment of the terminal fee, it is conducive to the courier to strengthen the confidence of the industry and share the development results. Protecting their legitimate rights and interests according to law will stimulate the enthusiasm of the majority of couriers for labor creation; It will also make them work more at ease and comfort, and enhance their sense of acquisition, happiness, security and belonging, thus injecting key and endogenous strong impetus into the high-quality development of the industry.

3. Will there be an increase in fines while increasing the distribution fees? What measures will the management department take?

In the past supervision practice, it is indeed seen that some express delivery companies have the problem of replacing management with internal fines. There are many fine items and unreasonable fines, which makes the courier brother bear a heavy unreasonable burden. Therefore, in the recent administrative guidance, we have focused on reducing the fines of couriers and curbing "escrow by penalty". The postal administration is firmly opposed to enterprises’ "increasing fees while increasing fines", and we will urge enterprises to take effective measures to rectify the internal custody behavior of fines.

First, urge enterprises to carefully sort out the internal assessment and fines, and reduce and adjust the fines that are unnecessary and unreasonable. It is necessary to curb the increase and decrease the stock and see the effect. The second is to guide enterprises to improve the assessment mechanism. At present, the courier brother reflects a relatively concentrated "one size fits all" fine for courier companies regardless of the situation. We will urge enterprises to improve the assessment mechanism, carefully verify and screen malicious complaints, and at the same time broaden the channels for couriers to appeal. The third is to establish a satisfaction survey team with couriers as the main body. Conduct regular surveys on their experience and satisfaction, and publicize the survey results. From the perspective of courier brother, analyze and evaluate the objective situation of the enterprise to protect the courier group, and promote enterprises to consciously correct the behavior of penalty escrow and maintain a reasonable level of fee distribution.

4. What other suggestions do you have for enterprises to protect the rights and interests of courier brothers?

The first is to establish a sense of responsibility. As the main body of courier employment, courier enterprises play an important role in protecting the legitimate rights and interests of couriers. Enterprises must give full play to their initiative and enthusiasm, consciously fulfill their legal obligations and social responsibilities, and implement the relevant requirements of laws, regulations and policies. Only in this way can the strong kinetic energy of the healthy development of the industry be fully released. The second is to improve the distribution of benefits. At present, some express delivery companies still have the phenomenon of disconnection between headquarters and grassroots outlets, among which the benefit distribution mechanism is the core. It is necessary to establish a benefit distribution mechanism tilted to the grassroots level and transfer profits to the grassroots level; In the case of diluted profits, we should not only focus on transferring operating costs and competitive pressures to the grassroots, but also ensure the living space and development conditions of the grassroots. The express delivery industry is the whole network industry. Only when the younger brother is at ease and the outlets are stable can the sustainable development of the whole network be realized. The third is to optimize internal management. Enterprises should strengthen the management of branches and franchise outlets to prevent the problem of "unable to go down" and "untrue" good policies of headquarters; Strengthen the management of the payment mechanism to prevent problems such as interception and deduction at outlets; Strengthen the management of internal fines to prevent disguised fines, escrow with fines, and offset with fines; Strengthen the management of joining and contracting, and prevent problems such as joining and subcontracting at different levels. The fourth is to change the way of competition. To play an effective market role and establish a benign market competition order depends on the core competitiveness of enterprises. It is necessary to actively implement the projects of express delivery into the village, express delivery into the factory and express delivery to the sea.Create differentiated service capabilities and seek their own development space in the market. It is necessary to effectively change the extensive competition mode with price as the main means, implement differentiated services for different product types and service needs, distinguish between urban and rural areas, distinguish between timeliness and groups, and ensure the full choice of merchants and users, thus enhancing their own market competitiveness.

Local postal administrations will also comprehensively understand and evaluate the implementation of the Opinions of the seven departments on Doing a Good Job in Safeguarding the Legal Rights and Interests of Courier Groups through on-the-spot inspections and interviews, so as to ensure that all policies and measures are implemented to the letter.